Shell Energy was known for offering straightforward, competitively priced electricity plans with a focus on renewable energy and transparent pricing. Customers appreciated flat, all-included rates-meaning the price you saw already included TDU delivery charges, so there were no surprise bill spikes. Shell Energy’s online account management tools, mobile app, and helpful customer support made it easy to track usage, pay bills, and manage your service. With clear Electricity Facts Labels (EFLs) and a commitment to customer satisfaction, Shell Energy provided a hassle-free experience for Texans seeking both value and reliability.
Important Update: As of March 2025, Shell Energy has exited the Texas residential electricity market. All existing Shell Energy customer accounts have been transferred to NRG-owned providers such as Reliant, Discount Power, and Cirro Energy. New enrollments with Shell Energy are no longer available.
While Shell Energy was active, it offered a variety of electricity plans tailored to different lifestyles and usage patterns:
Shell Energy’s most popular plans locked in your rate for 12, 24, or 36 months, providing predictable bills and protection from market price spikes. These plans included all TDU fees and often featured 100% renewable energy options. Early termination fees typically ranged from $150 to $395 but were waived if you moved and provided proof.
Month-to-month plans offered flexibility with no long-term commitment or cancellation fees. Rates could change monthly based on market conditions, making these plans ideal for customers who wanted the freedom to switch or who were moving soon.
Many Shell Energy plans included 100% renewable energy content, allowing customers to support wind and solar production with every kilowatt-hour consumed.
Shell Energy also offered time-of-use plans with free electricity during designated off-peak hours, such as nights or weekends-perfect for households able to shift major energy use to those times.
Transparent, all-included rates with no hidden fees
Online account management and mobile app
Customer support by phone, webchat, and email
Since Shell Energy is no longer enrolling new customers, those seeking a new electricity plan should compare rates from other active providers. Always review multiple plans, paying attention to contract length, rate structure, and available perks like free nights, weekends, or green energy options. Carefully review the EFL for each plan to understand all terms, fees, and requirements. For stable, predictable bills, a fixed-rate plan is a smart pick; for flexibility, consider variable-rate or month-to-month options from other providers.
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Shell Energy was a trusted electricity provider in Texas, known for offering straightforward, competitively priced plans with a strong focus on renewable energy. As part of the global Shell brand, Shell Energy provided a variety of residential electricity options, including fixed-rate, time-of-use, and 100% renewable plans powered by wind and solar. Popular offerings included Free Energy Nights, Free Energy Weekends, and EV charging plans, allowing customers to save by shifting usage or charging electric vehicles during off-peak hours. Many Shell Energy rates featured no base charges, flexible contract lengths, and transparent pricing with no hidden fees, making it easy to find a plan for any household size or usage pattern. Shell Energy was also recognized for its local customer support based in Texas and easy online account management. However, as of early 2025, Shell Energy has exited the Texas residential electricity market, selling its customer accounts to NRG Energy. All existing contracts will be honored, but new enrollments are no longer available. For current electricity rates and alternative providers, customers are encouraged to compare offers from companies like Reliant, Discount Power, and Cirro Energy. For more information or customer service, visit shellenergy.com or call 800-716-8807.
Shell Energy previously offered a range of fixed-rate and renewable electricity plans in Texas, with details outlined in each plan’s Electricity Facts Label (EFL). The EFL included the average price per kilowatt-hour (kWh) at various usage levels, contract length, base charges, TDU delivery fees, and renewable energy content. Customers were encouraged to review these details, along with any bill credits or free usage periods, to estimate their monthly costs and find a plan that matched their usage habits.
Shell Energy primarily provided fixed-rate plans, which locked in rates for 12, 24, or 36 months and offered predictable bills, though early termination fees applied if you canceled before the contract ended. Variable-rate plans, which allowed rates to change monthly and had no early termination fees, were less common. The choice between these depended on whether you preferred price stability or flexibility.
Shell Energy typically charged an early termination fee (ETF) for ending a fixed-rate contract early, with the amount varying by plan and contract length. Variable-rate and month-to-month plans did not have early termination fees. As of early 2025, Shell Energy has exited the Texas residential market. Existing contracts are being honored by NRG-owned providers, but new enrollments are no longer available. Customers looking for new service should compare rates from other active electricity providers.
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